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Help Center

Let’s get you connected.

Start here for the most common connection issues.

  1. 01

    Check your internet connection

    Turn the VPN off and open a website. If it does not load, fix your Wi-Fi or mobile connection first. Public networks may require a sign-in page.

  2. 02

    Check the app and permissions

    Update the app from the official store. Approve the system VPN permission. If another VPN app is active, disconnect it before trying again.

  3. 03

    Try another connection

    Choose a different server in the app. Switch between Wi-Fi and mobile data if possible. This can help identify whether the issue is specific to a network.

  4. 04

    Check your subscription

    Check the store account used for the purchase and your account in the app. Manage renewals or cancellations through the channel where you subscribed.